AirWatch SME (Subject Matter Expert)

Location: Greenbelt, MD, United States
Date Posted: 02-13-2018
Airwatch SME  
Greenbelt, MD
6 Month Contract Term To Start
Required Public Trust Security Clearance (existing)
ATSG Corporation prides itself on our proven dedication to providing expert assistance to our government partners—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.
The company provides a variety of services within the Intelligence Community. Our products may be diverse but the results are one and the same—on schedule, on budget, and completed with superior quality. We are experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. As an organization, we are consistently expanding our footprint in the contracting community.
We are presently seeking an Airwatch SME (Subject Matter Expert).  This project is a once-in-a-lifetime opportunity to get involved in one of the largest AirWatch deployments ever attempted for a high visibility government client.  We will be stretching the limit of what an MDM can do and are looking for an AirWatch expert with an open mind to new ideas and approaches.  The ideal candidate will have broad experience with AirWatch architecture design, implementation, configuration, management and support with a focus on developing best practices and continual process improvement.  We already have a world-class technical team in place with a need for an AirWatch SME to handle the daily administration and management.  This role may also serve as a representative on multiple Integrated Project Teams (IPTs) and must be able to explain complex technical topics to both technical and non-technical audiences.
This assignment is for 6 months with a significant chance of extension or additional growth opportunities.  The client is in Greenbelt, MD and the majority of work shall be performed onsite.

Required—you ‘gotta have it:
  • 3 years of experience managing large (10,000+ devices) and highly complex Enterprise AirWatch environments
  • AirWatch Professional or Expert (preferred) Accreditation
  • Solid understanding of AirWatch Architecture best practices and high-availability
  • Experience with AirWatch Org Groups, Configuration, Profile Settings, Reporting & Device Inventory, Mobile Application Management
  • Experience provisioning mobile devices and developing provisioning process guides
  • AirWatch API experience or familiarity
  • Apple DEP experience or familiarity
  • Understanding of Identity Management and Active Directory Integration
  • Existing and Active Public Trust Security Clearance

Responsibilities—what your days will look like:
  • Design and develop a world-class AirWatch environment for a very high visibility government client
  • Onsite Subject Matter Expert (SME) for AirWatch MDM.  Implement and support all server components, configurations and settings, devices, provisioning process, etc.
  • Triage MDM outages, service issues, configuration, and other technical challenges with minimal reach back to AirWatch support.  Provide Tier 3+ escalation point as well as develop knowledge base information for Tier I/II helpdesk.
  • Proactively research and test new AirWatch updates, mobile device Operating System updates, application updates, etc.  Support both mobile devices and mobile applications, including configuration, testing, and issue resolution
  • Report and escalate risks, issues, and recommendations to the entire technical team
  • Serve as a representative on multiple Integrated Project Teams (IPTs) and explain complex technical topics to both technical and non-technical audiences.

*Candidates are encouraged to submit a .doc or .docx resume that explicitly addresses each of the requirements listed above. 
As an Equal Opportunity Employer, our applicants and employees are protected from discrimination. Visit for more information.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Recruiting Team.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.
To comply with Federal law, ATSG Corporation participates in E-Verify.  Successful candidates must pass the E-Verify process after hire. 
We respectfully request not to be contacted by recruiters and/or staffing agencies.

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